FAQ

TRADE & PERSONAL ACCOUNTS

How can I set up an account?
Opening a trade account with us is simple. To view the complete information and application, please visit our registration page. If applying for a trade account, please select B2B as account type.

Do I have to take a training class with you in order to open an account?
No, opening an account is not a requirement for training with us. To apply for a trading account, go to our registration page.

Can I call in and apply for an account?
Please visit our registration page and complete the form there since we are unable to accept telephone applications for accounts at this time. To finish the procedure, our team will typically react in 2 working days.

Is an account required in order to place an order?
No

ORDERS

Can I place a phone order?
Unfortunately, we do not currently support ordering over the phone. Please get in touch with us if you are experiencing trouble using our website, and a member of our staff will provide you more assistance.

After I place my order, can I make changes?
Once you’ve placed your order, you’re unable to modify it or add to it. Orders are processed right away thanks to our completely integrated systems. You must place a new order if you want to modify or increase your current one.

Can I revoke my purchase?
To make sure you receive your order quickly, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
Can I track my order?
Yes you can track your order. You will receive an email with your tracking number included to track the status of your order.
I’ve received a faulty item, what should I do?
We’re sorry to hear that you’ve received a faulty item. Please contact us and one of our team will assist you further.
I’m missing a product from my order, what should I do?
We’re sorry to hear that you are missing a product from your order. Before contacting our team, please double check the packaging as sometimes smaller items get lost in the packaging. For further assistance, please contact us and one of our team will assist you further.

Please ensure that you keep all delivery packaging and anything else that was inside of the parcel if you believe something is missing from your order.